Begin with an accurate unit list
Keep your building, flat and occupancy records current before preparing a billing cycle. Confirm who should receive each bill and keep a clear contact record for the unit.
Make the bill easy to understand
Show the billing period, each charge and any existing balance clearly. Use the charges and decisions agreed by your society, and keep a record of how the amount was calculated.
Close the loop with a receipt
Match incoming payments to the right unit and issue a receipt. Review outstanding balances consistently so your committee and members work from the same information.